For support coordinators, case managers & families

Referring someone to Lyft.

A simple, transparent referral process — with clear communication every step of the way.

How it works

How the referral process works.

  1. Step 01

    Submit a referral.

    Use the form below, or call us directly. Tell us as much or as little as you'd like at this stage.

  2. Step 02

    We get in touch within 24 hours.

    A real person, not an auto-reply. We'll confirm receipt and set up a time to talk properly.

  3. Step 03

    A discovery conversation.

    With the participant, family, and you (if you're a coordinator). We listen. We ask. We understand.

  4. Step 04

    A careful match and start.

    We propose a small, carefully matched team. Support begins at a pace that feels calm, not rushed.

Referral form

Start a referral.

Tell us as much or as little as feels right. We'll be in touch within one business day.


About the participant

We'll confirm receipt within one business day.

For coordinators

Working with support coordinators.

We know the value a good support coordinator brings. We communicate proactively, respond quickly, and make your work easier — not harder. For a deeper introduction to how we work, download our provider one-pager.

Let's talk

Let's talk about what support could look like for you.

A 15-minute conversation. No pressure, no hard sell. Just a chance to hear where you're at, and see if we're the right fit.

0418 828 518