Feedback
We want to hear from you.
Compliments, suggestions, concerns, or formal complaints — every piece of feedback is read by a member of the Lyft leadership team. We use it to get better.
How we handle feedback
What happens next.
You'll receive an acknowledgement within one business day. A member of our leadership team will be in touch within five business days to talk through what you've shared — by phone, email, or in person, whichever you prefer.
Formal complaints are logged, investigated, and responded to in writing within twenty-eight days. You can also raise a complaint externally at any time — with the NDIS Quality and Safeguards Commission or the Aged Care Quality and Safety Commission.
If you'd rather talk in person or on the phone, call Sammi directly on 0418 828 518.
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